+ When will my order arrive?
Depending on the shipping company, orders are typically delivered within 24 to 48 hours of confirmation.
+ Is there delivery outside the UAE?
At present, we deliver only within the UAE. For international delivery requests, contact us via WhatsApp to check availability.
+ What if I receive a product with a defect?
In the case of a confirmed manufacturing defect, return shipping is covered by us. Contact us immediately with a photo of the defect.
+ Order large quantities — is there a discount?
Yes. Vellmor offers discounts between 10% to 20% on selected products for bulk orders. Contact us for pricing.
+ What payment methods are available?
We offer: Cash on Delivery (COD), Credit/Debit Card, and Bank Transfer.
+ How much does shipping cost?
Shipping is a flat rate of AED 19 for all UAE emirates with no hidden charges.
+ Can I cancel my order?
You may cancel before confirmation. Once dispatched, cancellation is not possible. Contact us via WhatsApp.
+ How can I track my order?
The courier will contact you via phone once the order is dispatched. You can also contact us for updates.
+ How long does a refund take?
Refunds are processed within 7 to 14 working days after we verify the returned product.
+ Are the skincare products safe?
All products are sourced through Taager. We recommend a patch test before use, especially for sensitive skin.
